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Frequently Asked Questions


Have A Question?

Take a look at our Frequently Asked Questions and Answers to see if your question and/or concerns are addressed. If not, contact us through our website or just give us a call and we’ll answer your questions to the best of our abilities!

Our Frequently Asked Questions

The uninsured and underinsured people who have insurance, but their deductibles are so high they never meet them, and they are paying full price for medicine. With decades of relationships, partnerships and buying power, we have pooled our resources and are providing the lowest prices on medications in the country.

Yes, all generic medications on our formulary.

Yes, you can begin using it immediately for home delivery, and at retail pharmacies 24 hours after you sign up.

Our pharmacists can help determine if there is an equivalent drug to help meet your medical need. Or, you may obtain brand name medications through your retail pharmacy at a contracted cost.

We do offer over the counter medications through mail order at 50% or more off retail prices

Standard shipping is free.  Expedited shipping is $44.95 for next day and $15.00 for second day.  If you are purchasing over the counter medications only, shipping is $5.99

All family members must live at the same address. Shipping address can change depending upon circumstances.

Our pharmacist will contact your local pharmacy or physician and have your prescription transferred to us.

The quantity will be as per the doctor’s order on the prescription. However, there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

Yes, we support 30 day and 90- day prescriptions. The most economical will be a 90-day supply!

A digital member card will be available from the online portal to download or print after you enroll.

Your card will be available after you enroll.

Click on “Drug Search” located on the menu bar at the top or call our customer service.

Our pharmacists will reach out to your doctor to request a new prescription or refill.

By phone (800) 816-1169, e-scribe (npi#1356814529/ncpdp #36866675) or fax 855-636-5473

Yes, present your membership card to your local pharmacy when filling covered acute medications.

Yes, a free initial kit is available and includes a meter, test strips and lancets.

It will depend on your shipping preference.  Standard shipping time is 3-5 business days.

Yes, expedited shipping is $44.95 for next day and $15.00 for second day.

Standard shipping time is 3-5 business days.  Expedited shipping is also available, and is $44.95 for next day and $15.00 for second day.

Yes, we can ship to P.O. Box.

Yes, your delivery courier provides tracking information.

If the medication is not on the formulary, call customer service. Our pharmacists can help determine an equivalent drug to help meet your medication need.

If your medication is damaged, give customer service a call and we assist you with the next steps to obtain your medication.

Yes, your prescription can be mailed to America’s Pharmacy Source, Customer Service, 947 W. Waterloo Akron, OH 44314.

At this time, we don’t not offer automatic refills, however; we can set you up for SMS text reminders to remind you when your next refill is due.

Get Your Prescription Medications Shipped Right To Your Home!

We have partnered with The United States Post Office to make sure your packages arrive safely and securely. All packages that leave our facility are scanned and tracked through USPS’ state-of-the-art tracking system so that you always know where your package is, until it arrives at your door. Shipping only takes 3-5 business days to almost anywhere in the continental U.S. Rest assured your medications are on their way and are handled with the utmost care.

Have Questions?

Our Customer Service Team is here to help any way they can from looking up medications to educating new customers.